Privacy policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Personal information

Purchases

If you purchase a license via our website the payment will be processed by CleverBridge (our e-commerce provider). CleverBridge provide some data about your purchase to us, such as your name, email, billing address. We do NOT have access to your payment info, such as credit card information, etc. We do not share any of this information with any other parties. For more information about CleverBridge privacy policy visit: CleverBridge Privacy Policy

License record

Data we hold about each license purchased: your email address, your name, product purchased, license key issued to you for activation of our software. We retain this information so that we can resend your license key if you lose it and to verify if you're paying customer of our software. License records are usually held forever since customers often need to re-activate old software. We do not share any of this information with any other parties. License records are stored on our server securely, your license key can only be sent to your email address which you've used during purchase. License records are removed from the database at user's request, if you wish for your license record to be removed, let us know by contacting our technical support.

Data collected by Recover Keys desktop software

Recover Keys does NOT use or require internet connection. Not even to check its version number to update itself. Information, such as product keys recovered by it can be visible only to you, it is NOT sent anywhere and we do NOT have access to it.

Technical support

We retain all communication (emails you've sent us) between you and our technical support, so that we have a record of our interactions with customer in order to provide you with best technical support.

Google Analytics

We use Google Analytics to track visitors to our website, which allows us to see information on user website activities including, but not limited to, page views, source, and time spent on our website. This only provides us with aggregate data. We cannot identify individuals from this data. For more information about Google Analytics privacy policy visit: https://www.google.com/analytics/terms/us.html

Social media

There are Facebook, Twitter and Google+ share buttons on some pages, for making it more convenient your visitors to share a page.

Security

Our websites only operate via HTTPS, so our users can be sure that any data transferred remains safe. All connections to our websites are encrypted and authenticated through a strong security protocol.


Any changes to the privacy policy will be posted here. This policy is dated 05 May 2018.