General FAQ

Q: I have hundreds of programs installed, but Recover Keys found only 10 product keys, why?


A: First of all how many of these hundreds programs actually have products key? How many of them are free? Secondly, there are billions of programs in the world and it would be impossible to support every program, since each program is storing its product key in unique way and place. Currently Recover Keys supports more than 8000+ popular programs and it got a biggest list in compare with our competitors which don't even support half of our list.

Finally you need to understand that Recover Keys doesn't do any magic. If product key is there program will recover it, don't expect Recover Keys to recover your product keys from trial versions - this is not a keygen.



Q: Why it just can't scan my C: D: E: drives?


A: 99% of the product keys are located in Windows Registry, not in files. However some programs does store their products keys somewhere on the hard-drive and Recover Keys will also scan them.



Q: Can I recover serial from Windows CD?


A: Nope, there are no serials there. When you enter your key while installing, it's checked against an algorithm to verify that the key is valid.



Q: It shows me BBBBB-BBBBB-BBBBB-BBBBB key for my Windows instead of real product key.


A: For Vista, Windows 7, 8, 10, Windows Server 2008 operating systems this key may be shown instead of real key if it is MAK (Multiple Activation Keys) or VLK (Volume License Keys). These keys cannot be recovered since they are not stored in the system at all.



Q: Why doesn't the Windows product key returned match the one on my sticker?


A: If you purchased your PC with Windows already installed from a large manufacturer such as Dell, HP or Toshiba, it's likely that Windows was installed using an OEM key instead of the actual key for your PC. This saves them (and you) money because it's much more efficient for these large companies to install Windows once and then clone the drive.



Q: Can I change my product keys with Recover Keys?


A: Yes, but with the exception of Microsoft and Adobe products - these keys can be recovered only. You can change Windows product key, but only locally and on Windows XP, Vista, Windows 7, Server 2003 and Server 2008. To change product key simply select row you want to change and press F2 or right-mouse-click and select "Change license key"



Q: The activation key which I received with my receipt after purchased Recover Keys is not a 25 characters key and I can't register my Windows/Office, etc. with that license key.


A: We don't sell license keys for Windows or another applications. By ordering Recover Keys you're receiving 20 characters activation key. This key code is valid only for Recover Keys activation. When Recover Keys is registered, you get a full program version and can run it on computer(s) from which you would like to retrieve license keys of installed and registered/activated programs.




Remote scan FAQ

Q: What needs to be set on remote PC in order for Recover Keys to be able to scan it?


A: Please read this article



Q: When I try to scan remote network computer I receive error "The network path was not found".

Q: When I try to scan remote network computer I receive error "The interface is unknown".


A: Please read this article How to fix 'The interface is unknown' error



Q: When I try to scan remote network computer I receive error "Logon failure: unknown user name or bad password".

Q: When I try to scan remote network computer I receive error "Access Denied".


A: Please read this article How to fix 'Access Denied' error



Q: When I try to scan remote network computer I receive error "Multiple connections to a server...".

Ordering FAQ

Q: Do I need to pay once for the software, or there are monthly / yearly fees?


A: No, you need to purchase it only once. All minor updates are provided for free.



Q: On which operating systems will your programs work?


A: Recover Keys is working on Windows NT / 2000 / XP / Vista / Windows 7 / Windows 8 / 8.1 / Windows 10 and Windows servers.



Q: What's the refund policy?


A: Please refer to this link



Q: Is it secure to order online?


A: Yes, it is 100% secure. We use a major credit card and order fulfillment center called CleverBridge.



Q: I have just purchased the program. What's next?


A: After your order details will be verified by CleverBridge, you will receive email with activation key.



Q: Where can I download full version of Recover Keys?


A: Full version is the same as demo version - you can simply unlock demo by entering your license key which you will receive after your purchase is complete.



Q: Can I switch to another license in the future (for example from Single to Basic license)?


A: Yes, if you would like to upgrade your license from Single License to Basic or Premium or Enterprise - all you will need to do is to pay the rest. For example if you already have Single license and you want to upgrade to Basic license you will need to pay $69.95 - $29.95 = $40



Q: What's the upgrade policy?


A: Any updates released within the same Major version is provided free of cost. If we'll add a drastic amount of features then we may up the version number and the cost of the upgrade will be nominal and will be determined at that time.



Q: Can I install this on 2 or more computers with one license?


A: One license is limited to one user (user can be individual or a company). While number of computers you can install it on is different depending on your license. For instance, Single license can be only installed on 1 computer, Basic license on up to 9, etc. For more information check our license policy.



Q: Is portable version included in Enterprise license?


A: Yes. It is included.