How to deal with 'The interface is unknown' error

If you received "The interface is unknown" error while trying to scan remote PC this means that 'Remote registry' service is not started on remote machine. This service is not starting by default in Windows Vista and Windows 7. To start it please complete the following steps:

  1. Open 'Control panel'
  2. Select 'Administrative tools'
  3. Open 'Services'
  4. Find 'Remote registry' service, like on this picture:


  5. Double-click on 'Remote registry'
  6. Change 'startup type' to 'Automatic'

    Remote registry service

  7. Click on 'Start' to start service.
  8. Click OK.

See also

Requirements. What needs to be set on remote PC?